Frequently Asked Questions
About Sucheri Fine Jewelry
Are your gemstones and pearls natural or synthetic?
We exclusively use natural, earth-mined gemstones and pearls.
What type of gold do you use?
Solid 14k or 18k gold (custom purities available). We also do white gold features a rhodium finish.
Where is Sucheri jewelry made?
Most pieces are handcrafted in-house.
Select ready-to-wear items are curated globally from Italy, Japan, Hong Kong, and Dubai.
Do you offer custom or bespoke design services?
Yes, we specialize in a highly collaborative bespoke process from sketch to final hand-setting.
Can an existing piece be resized or modified?
Yes, resizing and repairs are available subject to a complimentary in-person evaluation.
Boutique & Retail Store Information
Do you have a physical boutique where I can view the collection?
Yes, located at 2/F GH MALL, Greenhills Shopping Center, San Juan, Metro Manila 1502 (beside Converse Shoes).
What are your boutique's operating hours?
Our operating hours are the following:
Monday to Thursday : 11:00 AM - 7:00 PM
Friday to Sunday: 10:00 AM - 7:00 PM
Do I need an appointment to visit the store or consult on a custom piece?
Walk-ins are welcome for browsing, but appointments are highly recommended for bespoke creations or detailed repairs.
Do you offer custom or bespoke design services?
You are welcome anytime, but booking a consultation in advance ensures a dedicated specialist is available for custom designs or technical repairs.
Payment, Production and Shipping
What payment methods do you accept
We offer flexible payment options to suit your convenience:
- Local Payments: Cash, check, and all major credit cards.
- International Payments: Secure SWIFT wire transfers.
Do you ship internationally, or only within the Philippines?
We ship nationwide and internationally. International clients should contact the team to confirm regional availability.
What is the standard processing and delivery timeline?
We offer secure global shipping via DHL with the following estimated delivery windows after dispatch:
- Asia: Within 3 business days
- Rest of the World: Within 10 business days
Import Duties will be shouldered by customer
How long is production and lead time for custom pieces?
Timelines vary entirely depending on the design's complexity and the sourcing of materials.
How long is the lead time for jewelry repairs and other services?
Most standard repairs and detailed appraisals are completed within one week.
Beyond the Gallery
What you see here is merely a glimpse into our world. Our most exceptional natural gemstones and rarest high-ticket masterpieces are reserved for private viewings within The Vault. We invite you to step inside and explore our unlisted collections.